Town of Ponoka utility bills are comprised of water, sewer and solid waste services

Utility bills are charged monthly and are typically sent out in the middle or at the end of the month. Payments are due 20 days after bills have been mailed out. To view options for how to pay your utility bill, please visit the Pay a Bill page.

Ponoka citizens are also able to sign up for E-Billing where your utility bills get sent directly to your email inbox. Please visit the Sign Up For E-Billing page for full details. 

Apply For a Utility Account

If you need to apply for a utility account, please contact the Town by email at utilities@ponoka.ca or phone the utilities desk at (403) 783-0111. 

Please note: Utility accounts must be placed in the property owner’s name. When applying for a utility account, please ensure the name on the utility account matches the land titles document. 

Hours and Contact Information

Billing Inquiries (utility desk)
Monday to Friday
9 a.m. - 4:30 p.m.
(403) 783-0111
After Hours (water and sewer trouble)
Evenings, weekends and holidays
(403) 783-0142

For consumer questions or assistance with utility matters, please visit the Alberta Government's Utilities Consumer Advocate website.

Utilities Map

Citizens can view an interactive Geographic Information System (GIS) map that shows utilities in Ponoka. To view the map, please click here.

Utility Bylaws

Utility rates are established annually by Council through the budget process. Utility Bylaws passed by Ponoka Town Council include: